How quickly can I begin receiving care with Getting On?

We aim to start your care as soon as possible. After an initial consultation to assess your needs, we’ll work with you to create a personalised care plan. Matching you with the right carer and services is a priority, and while we strive to start quickly, ensuring the right fit can take time to do properly. Our goal is to provide care that aligns perfectly with your preferences and needs.

What type of services do you provide?

At Getting On, we offer a comprehensive range of services, including personal care, nursing, allied health services, home maintenance, and support with daily tasks like grocery shopping or managing appointments. What sets us apart is our personalised approach—we don’t just provide services; we tailor them specifically to your needs and goals. Whether it's making home modifications for accessibility or connecting you with the right specialists through our extensive network, we ensure that every service we offer is designed to enhance your independence and quality of life, keeping you at home for as long as possible.

How do you ensure quality care from your staff?

At Getting On, ensuring high-quality care starts with our rigorous recruitment and vetting process. All staff undergo extensive police and background checks to meet stringent compliance standards. Beyond this, we invest in our team through continuous professional development and training, ensuring they are not only qualified but constantly up-to-date with the latest best practices in aged care. We run a supervised, close-knit team, allowing for strong oversight and consistent care. Our commitment to a high ratio of care managers to clients ensures a personalised, attentive service that meets the unique needs of every individual.

Do I have to commit to long-term care?

No, we offer flexible care options. Whether you need short-term support after a hospital stay, respite care, or ongoing assistance, our services are tailored to fit your situation without requiring long-term commitments.

How do you support carers and families?

We understand the challenges of caregiving and offer respite care to give family members a break when needed.

Our small, dedicated team ensures personalised service—so you won’t have to retell your story to strangers. We also provide regular updates and maintain clear communication with families to ensure everyone is informed and supported, making care a seamless and reassuring experience.

Is it too soon to consider support?

Many people think they should wait until the last possible moment before organising help, but the opposite is true. At Getting On, we believe early intervention is key to maintaining control and creating a path to true independence before challenges become unmanageable.

By getting support early, it’s on your terms—allowing us to provide tailored care that empowers you to stay in your home longer and avoid the risks that come with delayed action. Waiting too long can lead to caregiver burnout or even an earlier-than-necessary admission to a nursing home.

We encourage you to reach out as soon as you start considering the possibility of needing support. This proactive approach allows us to plan for your needs, making your care more effective and keeping you independent for as long as possible.

My parent says they’re fine, but I’m noticing signs they’re not?

It’s common for loved ones to say they’re managing, even when things are becoming difficult. Often, this stems from the perception that asking for help will burden those around them—not realising the opposite is true. Early support can actually lighten the load for everyone, keeping your parent safe and independent, while providing you the relief you need to avoid burnout. We’re here to help, with a care plan that works for both of you, ensuring your loved one gets the care they need and you get the support you deserve.

Why does Getting On cost more than some other providers?

While we may not be the cheapest option, Getting On is competitively priced, with a large portion of our fees going directly to front-line staff. Unfortunately, minimum wage and underpayment is common across the aged care industry, and it contributes to the shortage of skilled professionals willing to work in this field. At Getting On, we believe in paying competitive wages and providing the respect, dignity and support our front-line caregivers deserve. In doing so, we ensure they are motivated to deliver exceptional, consistent care. The result? You receive better, more reliable care from skilled professionals who are genuinely invested in your well-being.

What is reablement, and how does it work?

Reablement is about helping you regain or maintain your independence. Our care plans are designed to support you in staying active and capable in your daily life. From helping you with physical tasks to guiding you through personalised exercises, we focus on empowering you to stay in control of your routine, so you can live confidently in your own home for as long as possible

How does Getting On compare to 'supported living' communities?

Some providers market “lifestyle” and “community” benefits but may not reliably prioritise care due to inherent conflicts of interest in their property-based business model. While initial pricing might seem attractive, costs often escalate as care needs increase, and some residents may be transferred to facilities when care becomes too complex —sometimes without full consultation.

At Getting On, our sole focus is your well-being and independence. With personalised care plans designed to keep you at home for as long as possible, we are led by experienced healthcare professionals—not property developers. We provide transparent agreements, no hidden fees, and a commitment to delivering care that aligns with your individual goals.